Our Guiding Principles
SAFETY: Our primary focus. Keeps safety as an overarching mindset for our employees and their families. Empower our employees to Stop, Think, & Ask. We are accountable for our own health and safety and encourage the same from those around us.
CUSTOMER FOCUS: Acts with the customer, both internal and external, in mind. Identifies and fully understands each customer’s needs. Creates a positive customer experience and delivers profitable solutions for both parties. We are committed to actively listen to the voice of the customer.
COMMUNICATION: We have a culture where we can communicate freely and efficiently to challenge the status quo to improve our business and deliver results. Knowledge sharing is encouraged and expected.
TEAMWORK & RESPECT: Accomplishes great things by leveraging collective talents. Treats people with dignity and respect. Builds relationships through open, honest and direct communication. Fosters teamwork. Practices humility. Values diversity.
ACCOUNTABILITY & RESPONSIBILITY: We take initiative and make well informed, data driven decisions. Driven by a sense of urgency. We take ownership and measure performance while bearing the consequences of the results, both positive and negative. We set proper expectations and deliver on our promises. Lives compliance.
VALUE CREATION: Understands products and processes. Never satisfied with the current state. Always looking for new and better ways to accomplish our goals. Anticipates and drives continuous improvement that creates the greatest value. Considers what is possible. Celebrates wins and successes.
ENTREPRENEURIAL SPIRIT: Focuses on the company’s profitable growth. Values freedom to apply good judgement. Challenges the status quo. Takes calculated, disciplined risks for step change.
INTEGRITY & TRUST: Has the courage to do the right thing. Earns trust. Keeps commitments.